Policies

Terms of service

TERMS & CONDITIONS

Last updated: 10 September 2026

1. ABOUT US AND THESE TERMS

Welcome to WAER.

This website and store are operated by DIEM SCENTS LTD, trading as WAER ("WAER", "we", "us" or "our"), a company registered in England and Wales under company number 14492830, with its registered office at 7 Bell Yard, London, England, WC2A 2JR.

Our website, online store and related services are referred to in these terms as the "Services".

These Terms & Conditions ("Terms") explain the rules that apply when you access our Services or buy products from us.

Please read them carefully before placing an order.

By using our website or placing an order, you agree to these Terms together with our Privacy Policy [LINK] and, where relevant, our Refund Policy [LINK].

Nothing in these Terms affects any rights you have under applicable consumer law.

2. USING OUR WEBSITE AND YOUR ACCOUNT

You must use our website only for lawful purposes.

If you create an account, you are responsible for providing accurate and current information and for keeping your login details secure.

You must not allow another person to use your account in a way that breaches these Terms.

We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in material breach of these Terms.

You must be at least 18 years old to create an account or place an order with us. If you are under 18, a parent or guardian should place the order on your behalf.

3. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, images, specifications, prices and other information shown on our website are accurate.

However, colours and finishes may appear slightly different depending on your device, screen settings and lighting.

Minor variations between products may also occur as a result of manufacturing processes, materials or production batches.

Fragrance is subjective and may smell or develop differently depending on the wearer, environment and skin chemistry. Descriptions of fragrance notes, mood, development or character are intended to help you understand the scent and do not mean that every person will experience a fragrance in exactly the same way.

None of the above affects your statutory rights. Products supplied by us must be as described, of satisfactory quality and fit for any purpose made known to us where applicable.

We may change or discontinue products from time to time. Any change will not affect an order that we have already accepted unless you agree to it or the change is required by law.

4. PRICES

Prices shown on our UK website include VAT and other mandatory taxes where applicable.

Any mandatory charges that can reasonably be calculated will be displayed clearly as part of, or alongside, the price before you purchase.

Delivery charges will be displayed or explained before you complete your order. Where the delivery charge depends on your location or chosen delivery method, we will provide the information necessary to calculate it and show the applicable charge once that information is available.

If you are ordering for delivery outside the UK, local import duties, taxes or charges may apply. Where these are not collected by us, you may be responsible for paying them to the relevant authority or carrier. We will provide information about this where reasonably possible.

Prices and promotions may change from time to time, but changes will not affect orders we have already accepted.

5. PLACING AN ORDER

When you place an order, you are making an offer to buy the products in your basket.

After you submit your order, we will send you an order acknowledgement. Unless that communication expressly states otherwise, acknowledgement of your order does not itself mean that we have accepted it.

A contract between you and WAER is formed when we confirm that your order has been accepted or dispatched.

We may decline an order before acceptance where, for example:

  • a product is unavailable;

  • we cannot authorise your payment;

  • we cannot deliver to your location;

  • purchasing limits apply;

  • we reasonably suspect fraud, misuse or unauthorised resale; or

  • there is an obvious pricing or product information error.

If we have already taken payment for an order we do not accept, we will refund the relevant amount.

Please check your order carefully before submitting it. If you need to change or cancel it, contact us as soon as possible. We will try to accommodate your request but may be unable to do so once an order has entered processing or been dispatched.

Your statutory cancellation rights are explained below.

Products purchased through our consumer website are intended primarily for personal use and must not be purchased for unauthorised commercial resale.

6. PAYMENT

You agree to provide current, complete and accurate billing and payment information.

You confirm that you are authorised to use the payment method supplied for your order.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply to the processing of your payment information.

We may carry out reasonable fraud-prevention and payment-verification checks before accepting an order.

7. DELIVERY

Delivery options, charges and estimated delivery times will be displayed during checkout.

Unless we agree otherwise, we will deliver your order without undue delay and within the period required by applicable consumer law.

Delivery dates and times shown by us or a carrier are estimates unless we expressly agree that a particular delivery date is essential.

We are not responsible for delays caused by events genuinely outside our reasonable control, but this does not remove any rights you may have where goods are delivered late or not delivered.

Risk in the products remains with WAER until the products come into the physical possession of you, or a person identified by you to receive them.

An exception may apply if you independently arrange a carrier that we did not offer as a delivery option.

If a parcel is lost, damaged in transit or shown as delivered when you have not received it, please contact hello@waer.coso that we can investigate.

8. CANCELLING AN ONLINE ORDER

If you are a consumer purchasing online, you will normally have a legal right to change your mind and cancel your contract without giving a reason.

For most products, you have 14 days from the day after you receive the goods to tell us that you wish to cancel.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

Please follow the process described in our Refund Policy [LINK] or contact us at hello@waer.co.

Unless the product is faulty, incorrect or otherwise not in conformity with the contract, you may be responsible for the direct cost of returning it where we informed you of this before purchase.

You may examine products to the extent reasonably necessary to establish their nature, characteristics and functioning. We may make a lawful deduction from a refund where the value of returned goods has been reduced because they have been handled beyond what would reasonably be permitted in a shop.

Certain products may be exempt from cancellation rights under applicable law. For example, this can apply to sealed goods that are genuinely unsuitable for return for health or hygiene reasons once unsealed. Any such exception will only apply where permitted by law and where the relevant information has been provided to you.

Where you validly cancel an order, we will refund amounts due to you in accordance with applicable law, including the cost of our least expensive standard delivery option where required.

Our Refund Policy provides further information but does not replace or limit your statutory rights.

9. FAULTY, DAMAGED OR INCORRECT PRODUCTS

We are responsible for supplying products that comply with applicable consumer law.

If a product is faulty, damaged, not as described or otherwise does not conform to your contract with us, you may have legal rights to a refund, repair or replacement.

These rights are separate from, and may extend beyond, any voluntary returns policy we offer.

Please contact hello@waer.co with your order details and, where helpful, photographs of the issue so that we can resolve it.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

10. WAER+ AND OTHER RECURRING PURCHASES

Where we offer WAER+, subscriptions, replenishment plans or another recurring purchase option, the key terms of that plan will be clearly displayed before you subscribe.

These will include, where applicable:

  • the amount you will be charged;

  • how often you will be charged;

  • how frequently products will be supplied;

  • whether any introductory or discounted period applies;

  • how and when the subscription renews; and

  • how you can cancel.

By selecting a recurring purchase option, you authorise us and our payment provider to take the recurring payments disclosed to you when you subscribe until the subscription is cancelled.

Unless a minimum commitment has been expressly disclosed before you subscribe, you may cancel future renewals at any time through the cancellation method made available by us.

Cancellation will not normally cancel an order that has already been processed or dispatched, although your statutory rights in relation to that order remain unaffected.

If we propose a material change to the price or other important terms of an ongoing subscription, we will give you reasonable advance notice where required and provide an opportunity to cancel before the change takes effect.

Any additional rights that apply to subscription contracts under applicable law will apply regardless of what these Terms say.

11. PROMOTIONS AND DISCOUNT CODES

We may offer promotions, discounts, referral offers or promotional codes from time to time.

Additional terms may apply to a particular promotion and will be made available with that promotion.

Unless stated otherwise, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We may refuse or withdraw a promotion where we reasonably believe it has been used fraudulently, unlawfully or contrary to the stated promotional terms.

Nothing in this section allows us to withdraw a promotion retrospectively from an order we have already accepted without a lawful reason.

12. REVIEWS, CONTENT AND FEEDBACK

You may be able to submit reviews, photographs, comments, feedback or other content to us.

You must only submit content that you are entitled to provide and that is accurate to the best of your knowledge.

You must not submit fake or misleading reviews, impersonate another person or conceal a commercial incentive where disclosure is required.

Where a review or other content has been incentivised, we may identify or label it accordingly.

We may take reasonable steps to verify, moderate or remove reviews or content that we reasonably believe are fake, misleading, unlawful, abusive, infringing or otherwise inconsistent with these Terms.

You remain the owner of content you submit.

By submitting content to us, you grant WAER a non-exclusive, worldwide, royalty-free and sublicensable licence to use, reproduce, display, adapt and share that content for the purposes of operating, marketing and promoting WAER and its products, subject to applicable privacy and data-protection law.

You confirm that you have the rights necessary to grant us this licence.

13. INTELLECTUAL PROPERTY

The content of our website, including our brand names, trademarks, logos, product designs, photography, graphics, text, video, audio, layouts and other materials, is owned by or licensed to WAER and is protected by applicable intellectual-property laws.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit, modify or create derivative works from our protected material without our permission, except where permitted by law.

"WAER", our logos, product names and other brand identifiers may be trademarks or other protected intellectual property belonging to us or our licensors.

All rights not expressly granted are reserved.

14. AUTOMATED ACCESS AND ACCEPTABLE USE

You must not use our Services:

  • unlawfully or fraudulently;

  • to interfere with the proper operation or security of our website;

  • to introduce malware or malicious code;

  • to gain unauthorised access to systems or data;

  • to unlawfully collect personal information;

  • to circumvent technical security or access restrictions;

  • to carry out abusive, excessive or disruptive automated requests; or

  • to infringe our rights or the rights of another person.

Automated systems must comply with technical controls we reasonably use to manage access to our Services.

Nothing in this section is intended to prohibit bona fide search engines, AI search or discovery services, accessibility tools or other legitimate automated services from accessing public areas of our website where that access is permitted by our technical settings and applicable law.

15. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to or integrations with third-party websites, applications, payment providers or services.

We are not responsible for third-party services that we do not control.

If you choose to use a third-party service, its own terms and privacy practices may apply.

Nothing in this section limits any responsibility WAER has for third parties acting on our behalf where that responsibility cannot lawfully be excluded.

16. SHOPIFY

WAER's online store is powered by Shopify, which provides technology that enables us to offer the Services to you.

Any purchase you make from the WAER store is made directly between you and WAER, not Shopify.

Shopify is not the seller of WAER products and is not responsible for fulfilling your order.

Nothing in these Terms affects any rights or remedies you may have which cannot lawfully be excluded or restricted.

17. PRIVACY

Our collection and use of personal information is explained in our Privacy Policy [LINK].

Because our store is hosted using Shopify and other service providers, personal information may also be processed by those providers to enable them to provide their services to us.

Please read our Privacy Policy for further information about how your personal information is collected, used, shared, stored and transferred.

18. WEBSITE AVAILABILITY AND ERRORS

We aim to keep our website accurate and available, but we do not guarantee that it will always be uninterrupted or error-free.

Occasionally, the website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, availability or pricing.

We may correct these where appropriate.

Before an order has been accepted, we may refuse an order affected by an obvious error.

Once a contract has been formed, your rights and our obligations are governed by that contract and applicable law.

19. OUR LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • defective products where liability cannot legally be excluded; or

  • your statutory consumer rights.

If we breach these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable.

Our consumer products are supplied for personal and domestic use. If you use products for an unauthorised commercial or business purpose, we will not be responsible for business losses such as loss of profit, revenue, business opportunity or anticipated savings, except where the law provides otherwise.

Nothing in these Terms is intended to give us greater protection than the law permits.

20. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a delay or failure to perform an obligation where it results from an event genuinely outside our reasonable control.

Where such an event materially affects an order, we will take reasonable steps to minimise the effect and will contact you where appropriate.

Your statutory rights, including any right to cancel because of materially delayed delivery, remain unaffected.

21. SUSPENDING OR TERMINATING ACCESS

We may suspend or terminate your access to our Services where we reasonably believe that you have materially breached these Terms, used our Services unlawfully or fraudulently, or created a risk to the security or operation of our Services.

Termination of website or account access does not remove rights or obligations relating to orders already accepted unless those orders are separately cancelled in accordance with these Terms or applicable law.

Provisions which by their nature should continue after termination will remain effective.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example to reflect changes to our Services, our business or applicable law.

The latest version will be published on this page together with the date it was last updated.

Changes will apply to future use of our Services from the date they take effect.

An order you have already placed will normally remain governed by the Terms that applied when the contract for that order was formed.

Where applicable law requires us to notify you of a change, we will do so.

23. TRANSFER OF OUR RIGHTS

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a sale or restructuring of our business.

If a transfer could materially affect your rights, we will notify you where required.

You may only transfer your rights or obligations under these Terms where we agree or where the law permits it.

24. SEVERABILITY AND WAIVER

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

25. GOVERNING LAW AND DISPUTES

These Terms and contracts between you and WAER are governed by the laws of England and Wales.

If you are a consumer resident in Scotland, Northern Ireland or another jurisdiction, you will retain any mandatory consumer rights provided by the laws applicable to you.

If you live in England or Wales, proceedings may be brought in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you live outside the United Kingdom, nothing in this section deprives you of mandatory consumer protections that apply in your country of residence where they cannot lawfully be excluded.

We would always prefer to resolve a problem directly first. Please contact us using the details below.

Where applicable, we will provide information about an appropriate alternative dispute resolution provider if a dispute cannot be resolved directly.

26. CONTACT US

If you have questions about these Terms, an order or our Services, contact:

WAER
A trading name of DIEM SCENTS LTD
Company number: 14492830
Registered office: 7 Bell Yard, London, England, WC2A 2JR
Email: hello@waer.co