Policies

Refund policy

Returns

  • Notify us: Tell us that you would like to return your order within 14 days of receiving it.

  • Send it back: You then have a further 14 days to return the items to us.

  • Condition: To receive a full product refund, items should be unused, in their original packaging and accompanied by your order number or proof of purchase. We may reduce the refund if an item has been handled more than would reasonably be permitted when examining it in a shop.

  • Return postage: Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked service, as the parcel remains your responsibility until it reaches us.

  • Refunds: We will issue the refund to your original payment method without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that they have been sent back, if earlier.

  • Original delivery charges: Original delivery charges are not refunded for partial returns, complimentary exchanges or returns that fall outside your statutory cancellation rights. If you cancel and return your entire order under your statutory cancellation rights, we will refund the cost of our least expensive standard delivery option. Any additional amount paid for express, nominated-day or enhanced delivery is non-refundable.

  • Return address:

    WAER Limited
    Unit C1, Cadbury Business Park
    Sparkford
    Yeovil, Somerset
    BA22 7LH

    Please include your order number inside the parcel.

Complimentary Fragrance Exchange

If you purchase either our 2 x 10ml Wardrobe or 3 x 10ml + Case Wardrobe, you may exchange one 10ml fragrance free of charge.

  • Timeframe: Contact us within 14 days of receiving your qualifying order.

  • What can be exchanged: One 10ml fragrance may be exchanged for another available 10ml fragrance.

  • Condition: The fragrance may have been lightly tested, but it must not be substantially used and should be returned in its original packaging.

  • Cost: We will arrange standard return and replacement delivery at no additional charge. Your original order-delivery charge is not refunded as part of an exchange.

  • Customer limit: The complimentary exchange is limited to one 10ml fragrance per customer, not one per order. Placing additional orders or using more than one account does not create another entitlement to a complimentary exchange.

  • Availability: Replacement fragrances are subject to availability.

  • No cash alternative: The complimentary exchange cannot be exchanged for cash, credit or a refund.

Faulty, damaged, incorrect or misdescribed products are handled separately and do not count towards your complimentary exchange.

This policy does not affect your statutory rights.