General FAQs

Finding your scent

How does the WAER scent quiz work?

Answer a few questions and we'll match you with a hero scent from the thirteen in the collection, then build a two or three vial wardrobe around it. No fragrance expertise needed. Answer the way that feels most like you.

Are WAER scents for a particular gender?

No. Choose what you love.

Can I try before I buy?

No need to try before, our quiz matches you against what you already love so we are confident you will find something you love. If you feel something else is better suited you can swap within 14 days.

Wearing it

How long does it last on skin?

Six to eight hours on most skin, which is what good eau de parfum does. How much you spray, how dry your skin is and the weather all move it.

How do I make it last longer?

Moisturise first. Dry skin absorbs scent, hydrated skin holds it. Then pulse points, and don't rub.

Where should I spray it?

Pulse points. Wrists, neck, behind the ears. Warm skin carries scent further than cold air. One spray for the day, two for the night.

Can I wear two at once?

That's the idea. Heavier one first, give it a minute, brighter one over the top. One spray each to start.

When it fades, do I top it up?

Don't top up the morning. Change into the night. That's what the 10ml in your bag is for.

Your vial and case

How does the case work?

Drop the vial in and push down. Twist the top half to open, spray, twist to close.

How much fragrance is in each vial?

10ml. Roughly 130 sprays, about a month if you wear it daily.

Why 10ml and not a full bottle?

A 100ml gets one go in the morning and then sits on a shelf. 10ml lives in your bag, comes with you and actually gets finished. Trying something new costs you a refill, not a whole new bottle.

How do I replace it when it runs out?

Take the empty vial out, drop a new one in. Order refills from the site or through WAER+. The case stays.

Is it eau de parfum?

Yes. 20% concentration, high grade oils, made in best in class fragrance houses.

Ingredients and care

Where do I find the ingredients, and what about allergens?

Full ingredients are listed on every product page. If you have a known allergy, check there before you order, or email hello@waer.co and we'll help.

Are your fragrances vegan and cruelty free?

Yes. All of them.

How should I store it, and does it go off?

Cool and dark. Heat and sunlight break fragrance down. Unopened it keeps for years. Once opened, wear it within [X] months.

WAER+

What is WAER+?

Your wardrobe, on your terms. 20% off every new scent, or a new seasonal wardrobe every 4, 6 or 8 weeks. All managed from your dashboard.

What does it cost to join?

The price of WAER+ depends on the product you are buying but joining gets you 20% off all orders !

Can I pause, skip or cancel?

Any time, from your dashboard. No email, no phone call.

How do refills work on WAER+?

Order one whenever you need it, or let a seasonal wardrobe arrive every 4, 6 or 8 weeks. The case stays, you only replace what's inside.

Orders, delivery and returns

What comes with my order?

A Starter Set is a 10ml vial and a case in the colour you choose. After that, refills whenever you want them.

Where do you deliver?

UK only for now. Options and costs are shown at checkout.

When will my order arrive?

Order before 2pm and it's usually dispatched the same day. Standard delivery is 3 to 5 working days. Express is available at checkout, as quick as next day.

Can I return or exchange my order?

Changed your mind? Let us know within 14 days of receiving your order. Returned products must be unused, in their original condition and packaging, with proof of purchase.

If you purchase a 2 x 10ml Wardrobe or 3 x 10ml + Case Wardrobe, you may exchange one lightly tested 10ml fragrance for another scent free of charge. This complimentary exchange is limited to one 10ml fragrance per customer and is subject to availability.

Original delivery charges are not refunded for partial returns or exchanges. Your statutory rights are unaffected.

[View our full Returns & Exchanges Policy]

What if my order arrives damaged or something is missing?

Email hello@waer.co with your order number and what's wrong. We'll sort it.